Generative & Agentic AI for Operations
Get hands-on with the tools reshaping work — and leave with three working AI workflows for your own team.
- Short Course
- 12 hrs
- 2 weeks
- Live Online
- English
- 1 Credit
Intelligence
You will be able to
- Evaluate copilots and agents for real workflows
- Design human-in-the-loop processes
- Estimate productivity impact honestly
- Set usage policies your team will actually follow
- Ship three working AI workflows
Curriculum
- 1
LLMs, copilots and agents in practice
Hands-on lab.
- 2
Workflow redesign
Where AI fits and where it fails.
- 3
Guardrails
Quality, privacy, and acceptable use.
- 4
Applied deliverable
Your Three-Workflow Playbook, demoed live.
How you'll learn
Two live evening sessions per week (recorded within 72 hours) + guided async work + a demoed deliverable.
Your certificate
12 academic hours · 1 credit · QR-verifiable.
Frequently asked
Do I need a technical background?
No. Programs are designed for decision-makers and practitioners, not specialists.
How much time per week?
Two live evening sessions plus a few hours of guided async work.
What if I miss a session?
Recordings are posted within 72 hours and count toward attendance up to the published cap.
Can my organization enroll a team?
Yes — group rates start at 3 seats, and private cohorts are available.
Logistics & policies
Cohorts run with a published minimum; if one isn't reached, your start date rolls to the next cohort or you get a full refund. Recordings post within 72 hours. Full refund until the published cut-off before start.
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